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Opinion: In healthcare, it’s not about virtual or in-person – It’s about the relationship

An elderly couple having a virtual care session with a physician.

This article was published with the permission of Postmedia Network Inc. on, December 2, 2021.

“The secret to quality in healthcare is continuity of care with a trusted doctor, working closely with an interconnected team and the right tools and technologies.”
Dr. Dominik Nowak

As a family doctor, my ability to follow a person through their life course is crucial. For my patients, it is a major determinant of their experience with healthcare.

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